Shopping terms 2018-06-29T12:12:36+00:00

TERMS OF BUSINESS

The terms of business are based on the Electronic Commerce Market Act (ZEPT), the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the General Data Protection Regulation (GDPR). The buyer is bound by the general terms and conditions valid at the time of the purchase (submission of an online order). The buyer also confirms that he is aware of their entire content and agrees with it.

PROVIDER INFORMATION

Maribor Food & Wine Market is an online store of the company Galerija Gosposka d.o.o., Gosposka ulica 8, 2000 Maribor, VAT Identification Number: SI71177183, Registration Number: 2156261000, TRR: SI56 3400 0101 5823 940. The company is registered with the District Court in Maribor. Contact details: info@maribormarket.com; 02 2343 353.

SUMMARY OF LEGISLATION ON ACCESS TO INFORMATION

We commit to provide the following information on the website:

  • company identity card (name and registered office, register number, identification number and tax number),
  • contact information that enables quick and efficient communication (phone, e-mail),
  • conditions for delivery of goods,
  • the method of payment and delivery,
  • time validity of the offer
  • product specifications,
  • clear and unambiguously set prices,
  • handling the complaints, including all the necessary information.

USER CATEGORIES

The registered members and guests, who do not need to register prior to purchase, have the right to shop in the Maribor Food & Wine Market online store. A registered user or a member is any person who successfully completes the registration process of a new member and confirms his registration by logging in to the system with his username (e-mail) and password.

THE OFFER OF PRODUCTS AND PRICES

With respect to the nature of online business, the offer of products and prices are often updated and changed. The prices in the online store are the same for both the registered members and the guests of the online store (in case of an order without registration). All prices include VAT (9.5% or 22%), unless explicitly stated otherwise. The prices are valid at the time of submitting the order and do not have a predefined validity. In case there was a mistake in the price on the website, we will allow the buyer to cancel the order

ORDER

The purchase contract between the provider and the buyer is concluded in the moment when the provider confirms the order (the buyer receives the first electronic message about the status of his order). From that moment on, all prices and other conditions are fixed and apply to both the provider and the buyer. The purchase contract (the first electronic message about the status of the order) is stored in electronic form on the provider’s server and is available to consumers at their written request.

METHOD OF PAYMENT

We provide secure payment through Paypal. You can pay with your Paypal account or a credit card We have provided secure payment for all users of the widespread PayPal payment system. With the PayPal system, you can pay as a registered (you have a PayPal account) or an unregistered PayPal service user (you do not have a PayPal account). If you are not a registered user of the PayPal system, you can normally complete the purchase by paying with a card that is supported by PayPal (MasterCard, Visa, Discover, American Express). After the order is completed, we direct you to the PayPal service website.

PURCHASE NOTIFICATION PROCEDURE

Upon the submission of the order, the buyer receives a confirmation about the received order to his e-mail address. The information on the content of the order is always available to the registered members of the online store on the website of the Maribor Food & Wine Market.

INVOICE ISSUING

After receiving the order and the payment of the ordered items, the provider issues an invoice, on which the price and all the purchase related costs are stated separately. The buyer is obliged to verify the correctness of the data before submitting the order. The invoice is enclosed to the ordered, paid and shipped items.

RIGHT TO CANCEL THE CONTRACT & RETURNING OF GOODS

Customer can cancel the contract and return the goods within 14 days. Received goods cannot be damaged or used by customer and must be in their original packaging. In case of making a claim, please send us the invoice number of the purchased product.

WARRANTY

The warranty is valid after taking into account the instructions on the warranty certificate and submitting the original invoice. The duration of the guarantee is written on the invoice. If there is no warranty information, the product does not have a warranty.

GDPR PRIVACY POLICY

We are dedicated to protect your personal data. We will use the personal data of the user solely for the purpose of fulfilling the order (sending information material, offers, invoices, etc.) and the rest of the communication needed. Data will in no case be forwarded to third parties. In the company Galerija Gosposka, we are aware of the importance of protecting personal data. Our customers are valuable to us, we understand their privacy concerns and we handle their personal data responsibly. We fully respect our obligations regarding the lawful, fair and transparent processing of personal data. We also take appropriate security measures to ensure that personal data are not accessed by unauthorized persons, we maintain their confidentiality and integrity and prevent their loss or accidental destruction throughout the processing.

Procedure for exercising rights

With this privacy policy, we inform you that with a written request sent to the address Galerija Gosposka, Gosposka 8, 2000 Maribor, with a postscript “for GDPR”, you can request access, supplement, correction, blocking or limitation of processing, or deletion of personal data, object to the processing of data in connection with you and request the transfer of data. You are aware that, for the purposes of reliable identification in case of exercising the rights in relation to personal data, the controller may request additional data from you and you can only refuse the action if you prove that he cannot reliably identify you. You are aware that, at your request, with which you exercise your rights in relation to the above-mentioned personal data, the controller must reply within one month upon receiving the request. The withdrawal of consent does not affect the lawfulness of the processing that was carried out on the basis of the consent until its withdrawal. An individual has the right to file a complaint with the Information Commissioner of the Republic of Slovenia if he believes that his personal data is stored or otherwise processed in violation of the applicable regulations governing the protection of personal data.

LIMITATION OF LIABILITY

Product properties, delivery dates or prices can change faster than we can update the website. In this case, we will inform you about any changes and will allow you to cancel the order or to replace the ordered goods. Product pictures may also be symbolic and do not guarantee the features of the product. We reserve the right to change the terms of business without prior notice. For more information, please contact us by phone or e-mail: info@maribormarket.com

ABOUT COOKIES

Galerija Gosposka collects personal data also when you visit its websites, namely through cookies, for the purposes of providing better functionality and user experience, security, undisturbed operation of web pages or portals and counting users on the website or portal. Galerija Gosposka uses the following cookies:

Group 1: these are key cookies and without them, an individual website or web portal owned or managed by Galerija Gosposka will not work the way it is supposed to. They are set up when an individual submits a form, logs in or makes any sort of interaction with the website through clicking on simple links.

Group 2: with them, Galerija Gosposka analyzes traffic on a particular website or portal to improve user experience. An individual accepts the cookie by clicking on the button on the website or by continuing to actively browse through the website after receiving the notification about cookies.

Group 3: these are the cookies of partner services, such as Facebook, Instagram, Google, etc. If an individual does not agree with the use of these cookies, the cookies will not be set up, but some of the interesting functions of a particular website might not be available.

WHAT ARE COOKIES?

Cookies are small text files containing information from your visit to the website. Cookies facilitate and simplify the interaction between the user and the website. They allow the website to remember the individual’s preferences and activity, thereby saving time and contributing to more efficient and user-friendly browsing. First among the many reasons to use cookies is their ability to store information on the individual website (language selection, number of hits, font size, etc.). In addition to this, they also facilitate the implementation of web services (registration, content of shopping carts, e-news subscriptions, video viewing, etc.) and the collection of information on web users’ habits (number of visits, content interesting to users, etc.). All of these help us to improve user experience as well as estimate the efficiency of the website design. None of the cookies used on our websites collect information that would reveal your personal identity. For transparency’s sake, we have made a list of all of the cookies that we use and their purposes. Please keep in mind that by further use of this website you are agreeing with the use of the listed cookies.

WHAT COOKIES ARE USED BY OUR WEBSITE?

Strictly necessary cookies

Cookies help us display the content, contact forms, shopping carts and other essential elements of website. These cookies are only valid during the session. An example of the cookies: ASP.NET_SessionId

Google

Google use cookies, for example, to remember your saved search preferences, to make the ads you see more relevant , to count how many visitors visit a page, to help you sign up for our services and to protect your data. More >>

Google Analytics

Google Analytics is a service offered by Google that generates detailed statistics about a website’s traffic and traffic sources and measures conversions and sales. The gathered information are not personally identifiable. Those cookies have a validity of 2 years.
An example of the cookies: _ga, __utma, __utmb,__utmc, __utmz in __utmv. More >>

Google maps

Google maps associated cookies are used to display a user-friendly map and location designations. Those cookies have a validity of 10 years.
An example of the cookies: SID, SAPISID, APISID, SSID, HSID, NID, PREF More >>

Facebook   

We use cookies to personalise your interaction with Facebook social network. Those cookies have a validity of 5 years.
An example of the cookies: act,locale, lu, datr, csm More >>

HOW TO ENABLE OR DISABLE COOKIES?

Cookies will not be used to collect information relating to your personal identity. If you wish to, you can change the settings on the use of cookies in your computer’s or mobile device’s browser. Most modern browsers allow you to either accept or refuse all cookies, accept or refuse particular types of cookies or receive a warning when a website wants to store a cookie of your device. In addition, you can also delete the cookies that the browser has already stored on your device. Keep in mind that in the event you disable cookies, website functionalities may be impaired, and the message on the use of cookies will appear every time you visit, which will in the long term affect your user experience. The changing of cookie settings is different in every browser. You can find detailed information by clicking “Help”, visiting http://www.aboutcookies.org, which gives details on the changing of cookie settings in all modern browsers. For more information on cookies, check the Information Commissioner’s Guidelines >>

COMPLAINTS AND DISPUTES

Galerija Gosposka (Maribor Food & Wine Market) respects the applicable European consumer protection legislation and makes every effort to fulfill its duty concerning an effective complaint handling system. The complaint processing procedure is confidential. For any problems or possible complaints, the buyer can contact Tel. 02 2343 353 or send them to the e-mail address info@maribormarket.com

Out-of-court settlement of consumer disputes

In line with legal norms, the provider Galerija Gosposka d.o.o. does not recognize any out-of-court dispute resolution provider as competent for the resolution of a consumer dispute which the consumer may initiate in line with the Out-of-Court Settlement of Consumer Disputes Act. As a provider of goods and services, enabling online trade in the territory of Slovenia and other selected countries, Galerija Gosposka shall publish a link on its website to a platform for online consumer dispute resolution (SRPS). The platform is available to consumers here: https://ec.europa.eu/

WARNING

The sale of alcoholic beverages is forbidden to minors under the age of 18. When submitting an online order, the buyer must be of legal age, that is, older than 18 years. The provider shall immediately withdraw from the contract in case of non-compliance (violation) of this condition. Upon the completion of your purchase, by agreeing to the general terms, you confirm that you are over 18 years old. Ministry of Health warns: Excessive drinking of alcohol harms your health.